Technical support

Any questions relating to your computer, settings and how cashback is tracked.

« CashBack Giver FAQ's and Help Overview

Can’t find what you are looking for? We are very sorry to hear that, but don’t worry you will be able to send us a ' support ticket' and we will get back to you as soon as we can.

1. I can't login to my account

     If you cannot login to your account, then it's worth trying to reset your password.

To request a password reset, please go onto the 'Log In' area and then enter your email address and press the ‘Forgot Password?’ link.

You should then get an email within the hour. 

     If you are not receiving a password reset email, please use the contact form below to contact us, providing your registered CashBack Giver email address.

Please do not create a new account at this stage, as more than likely we will be able to resolve the issue for you. 

Contact Form 

It can take a password reset a short time to take effect in our system, so if you find that you can't log in immediately, can we ask that you try again after 30-40 minutes?

2. How can I make sure I receive my cashback?

     Whilst the clear majority of transactions do track, there are situations where something can go wrong. This can be for several reasons including anti-spyware, anti-virus or other protection on your computer might prevent cashback tracking back to your account.

To aid successful tracking on your computer, please consider the following points:

  1. Always start your shopping journey at CashBack Giver and complete the process from here. Do not click from CashBack Giver after you have added items to your basket or generated a quote.
  2. Ensure that you purchase immediately after clicking through from CashBack Giver. Do not click to any other sites during this process.
  3. Ensure that your internet browser and firewall/security software is enabled to allow cookies.
  4. You could try clearing the cookies stored on your computer before purchasing.
  5. Check that you don't have an adblocker active or turn this off during your CashBack Giver visit. It is hard for us to advise on further specifics due to the number of factors which can affect tracking on a single computer, but we would advise one further step:
  6. Try another browser software package or computer to test your tracking.
  7. Make sure you're logged into your CashBack Giver account when you make your purchase, otherwise we can't track it back to your account!

If you have tried all these steps and you are still experiencing issues, please feel free to send us a Support Ticket using the link below and we can try and advise further.

3. What is a cookie and how do cookies work?

1. What is a cookie?

Cookies are just small bits of information that are stored in your browser. Many websites use them to offer a personalised experience, show advertisements, and to improve your customer experience.

2. How do cookies work to track my cashback?

We use cookies to track your cashback back to your account, so it's important that these are enabled in your browser. They simply store tracking information so that when you visit a merchant via CashBack Giver and make a purchase, the merchant knows that you've come via our site and we receive the commission for your sale (which we pass onto you as cashback). For the tracking to work, your browser must have these 'cookies' enabled.

3. How do I clear my cookies?

To make sure that CashBack Giver is classed as the 'Last Referrer' for a sale and so that we can track your purchases correctly, our cookie must be the last placed on your computer prior to a purchase. Other websites including comparison sites and voucher code sites use cookies which can override the CashBack Giver cookie, meaning that they get paid for your purchase instead of us - hence, you will not receive the cashback. Therefore, we advise that users should clear the cookies from their device prior to clicking through to CashBack Giver to prevent another website from getting paid for your purchase. To delete your cookies, follow these steps for your chosen browser:

Chrome Desktop
  • Open Chrome.
  • Click the Chrome menu (in the top right corner) and then go to Tools > Clear browsing data.
  • Change the time range to ‘the beginning of time’ and make sure the cookies check box is ticked.
  • Click Clear browsing data.
Chrome App
  • Open the Chrome App
  • Click on the three dots on the top right-hand corner
  • Press settings in the drop-down corner - Scroll down to Privacy and click on it
  • Scroll to the bottom and click on 'Clear Browsing Data'
  • Choose the from to the 'Beginning off time' option and ensure Cookies and Site data are ticked and press clear data
Safari
  • Open Safari.
  • Click the Action menu (in the top right corner) and then go to Preferences.
  • Click on Privacy and then click Remove All Website Data.
Safari App
  • Open 'Settings’ on your iPhone / iPad
  • Scroll down and click on Safari
  • Click on 'Clear Cookies and Data'
Firefox
  • Open Firefox.
  • Click the Firefox button (in the top left corner) and then go to History > Clear Recent History.
  • Change the time range to ‘Everything’ and make sure the Cookies check box is ticked.
  • Click Clear Now.
Internet Explorer
  • Open Internet Explorer.
  • Click the Tools button (in the top right corner) and then click Internet Options.
  • On the General tab, under Browsing history, click Delete.
  • Tick the Cookies and website data check box, and then click Delete.

4. I am experiencing problems on a merchant's own website; what can I do?

     The merchant’s website should behave the same via CashBack Giver as it would if you were to visit the website directly. If you are experiencing a problem specific to a merchant's website, we would hope that this is only a temporary problem and ask that you try again shortly. As we hope you can appreciate, it can be hard for us to advise with regards to external websites as we feature so many. The only other thing that we can really suggest is that you try to clear your cookies for the internet browser that you are using or try on a different day. If this problem is persistent you could try downloading and using a different internet browser or if possible, a different computer to see if you encounter the same problem.

5. How do I download a different web browser?

     A web browser is the programme used on your computer, tablet or phone to view webpages. The most common browsers are Internet Explorer, Google Chrome, Firefox and Safari. If you are experiencing tracking issues, it is often worth checking your browser settings or using a different browser.

To download the most common browsers, please use the links below. 

Download Google Chrome 

Download Firefox 

Download Internet Explorer

6. I have made a purchase before authenticating my email address. Will I still get cashback?

     If your transaction is eligible for cashback, not having validated your email before making the transaction will not affect the cashback eligibility of your transaction. The transaction should track as normal in the expected timeframe.

7. Why didn't my purchase track?

     Whilst the clear majority of transactions do track, there will always be situations where, for instance, anti-spyware, anti-virus or other protection on your computer might prevent cashback tracking back to your account.

     If this happens, then firstly – don’t panic. Please wait at least a week or two – as some transactions take a little while to be reported to us by the merchants. If at this stage, the cashback has not tracked to your account, simply lodge a 'Missing Cashback Claim' and we'll be able to investigate it for you. The claim form should only take a few minutes to complete – but you will certainly need your order number as supplied by the merchant you purchased from.

     Having received your cashback claim, we will then chase up your cashback on your behalf with the merchants. The clear majority of claims are resolved successfully within 2 or 3 months. Even if your claim takes longer, we still expect to be able to resolve it in due course.

     Please note that you will not be able to earn cashback from two websites at once, so using both CashBack Giver and another cashback site will not double the amount of cashback you should expect to receive.

8. How do I set CashBack Giver as my homepage?

Internet Explorer
  • Start Internet Explorer.
  • Type “CashBack Giver” in to the search bar and click through to the CashBack Giver homepage.
  • Go to the tool bar at the top of browser and select “Tools”. Then choose “Internet Options”.
  • A ‘Home page’ box should then pop up. Double check you are still on the CashBack Giver website and then click “Use Current” If you click this whilst on the CashBack Giver page, the address should appear in the Home page box.
  • You may wish to remove any other previously set homepages.
FireFox
  •  Start FireFox.
  •  Navigate your way to “CashBack Giver”.
  • Go to the tool bar at the top of browser and select “Tools” and then “Options”.
  • A ‘Home page’ box should then pop up. Double check you are still on the CashBack Giver website and then click “Use Current” If you click this whilst on the CashBack Giver page, the address should appear in the Home page box.
  • You may wish to remove any other previously set home pages.
Google Chrome
  • Start Google Chrome.
  • Click on the little “Wrench” symbol (top right corner). Then choose “Options”
  • Simply copy and paste https://cashbackgiver.com into the “Open this Page” box and ensure the radio button is checked.
Opera
  • Start Opera.
  • Navigate your way to “CashBack Giver”.
  • While on the CashBack Giver Homepage, click on “Tools” and then “Preferences”.
  • Find the “General” tab and click on it.
  • Find the section marked “Home Page”.
  • Click on “Current” to set your homepage as CashBack Giver

9. How do I enable JavaScript in my browser?

Chrome 10
  • Click the image of a spanner at the far right of the Tools menu.
  • Click on ‘Options’ and then ‘Under the Bonnet’
  • Click ‘Content Settings’ under the Privacy section
  • Make sure ‘Allow all sites to run JavaScript (recommended)’ is selected
Opera 9, 10 & 11
  • Press the ‘F12’ key on your computer keyboard
  • Make sure ‘Enable JavaScript’ is selected
Internet Explorer 7, 8 & 9
  • Go to the ‘Tools’ menu and select ‘Internet Options’
  • Choose the ‘Security’ tab and select ‘Custom level’
  • Go to the ‘Scripting’ section and make sure ‘Active Scripting’ is set to ‘Enabled’
Firefox 3
  • Go to the ‘Tools’ menu and select ‘Options’
  • Choose the ‘Content’ tab and make sure ‘Enable JavaScript’ is selected
Safari 5
  • Go to the ‘Settings’ menu and select ‘Preferences’
  • Choose the ‘Security’ tab and make sure ‘Enable JavaScript’ is selected

10. Why can't I click through to a merchant's site?

Firstly, we would suggest that you try by clearing the cookies on your computer.

The issue could also be related to anti-spyware or other protection software on your computer.

This protection software often seems to prevent computers from accessing the affiliate network sites, which are used to track your cashback.

     To prevent this problem, you will need to look at the URL (site name) in the address bar of your browser when you get the blank page, and then allow that domain to be accessed by your protection software. This domain may look something like www.tradedoubler.com or www.[randomletters].com.

If these solutions aren't successful, we would suggest that you try accessing the links via another web browser or another computer.

11. Cashback Notifier support

What is the Cashback Notifier?

     It's a small browser extension that you can install which reminds you if you are on a website which offers cashback. If you search the web using Google, it will also show you which merchants you can get cashback with, and what the current rates are. Best of all, you'll never miss out on cashback again! For more information and to download the cashback notifier just 

click here

How does the Cashback Notifier work?

     The Cashback Notifier will appear as a narrow strip across your computer screen (usually at the top of your browser) When you search using Google. You will be able to see the rates on offer and click the bar to take you to the CashBack Giver page for that offer. 

     But that’s not all! If you visit a website of a merchant that offers cashback with us, you will get an alert at the top right of your screen to remind you to shop via CashBack Giver and earn your cashback in the process. Clicking this alert will also take you to the corresponding CashBack Giver page.

Which web browsers can I use the Cashback Notifier with?

     The Cashback Notifier is currently available to download for Mozilla Firefox, Google Chrome and Safari. If you'd like to download the Cashback Notifier for your favourite browser, why not try the handy guides below.

     Please note the Cashback Notifier is not compatible with some mobile devices, such as iPads.

  • To download the Cashback Notifier in Google Chrome you first need to click the link here. This will take you to the Google app store where you then simply click the '+ Free' button on the top right of your screen. This will bring up a page which will ask if you if you wish to add the extension.
  • To download the Cashback Notifier on Mozilla Firefox, you first need to click the link here. Pressing the Firefox option will take you to their add ons page. Press add to firefox and you'll see this download. You may be asked to authorise the installation, then will have to restart Firefox
  • To install the Cashback Notifier in Safari, simply click the link here and select Safari. This will take you to the Safari app store and you just need to press 'install now'.

12. Is the Cashback Notifier free to download and use?

Yes, it’s totally free to download and totally free to use. You will never be charged any kind of fee if you use this feature.

13. Do I still need to visit CashBackGiver.com before I purchase via the Cashback Notifier?

     Yes. For us to ensure your cashback tracks to your CashBack Giver Account, you will still need to visit our site and click through to the merchant from there as you normally would when earning cashback. We’ve made this nice and easy though – when you click on the Cashback Notifier alert it will automatically re-direct you to the relevant merchant page on Cashbackgiver.com and you can then click through from there. This is just to make sure you’re logged in to your account before you click through and your cashback therefore gets back to your account.

14. Do I need to be signed in to my account to use the Cashback Notifier?

     You do need to be logged into your account in order to earn cashback, even if using the Cashback Notifier. This is nothing to worry about though as we won’t let you forget to sign in! If you aren't signed in when you click a merchant's offer, you will see a prompt to do so.

15. Will the Cashback Notifier install spyware on my computer?

No not at all. There won’t be any additional Spyware, Malware or Adware installed when you download the Cashback Notifier.

16. Why don't I get a reminder for every CashBack Giver merchant I visit via the Cashback Notifier?

     Merchants have to ‘opt-in’ or give us their consent to promote them via our Toolbar and as of yet, we’re still working on the ever expanding list. As we have 100’s of merchants this is proving to be quite a big job, but rest assured we’re aiming high and constantly recruiting new merchants to promote with the Cashback Notifier

17. Why am I getting spam from third party companies?

     At CashBack Giver, we respect our members’ privacy, and we do all that we can to ensure that members’ data and personal information is well protected and used correctly.

     We do not, under any circumstance, sell or give out personal information, including email addresses, to third party companies - except on a need to know basis. This would include situations such as chasing Missing Cashback Claims, for which the details will only ever be used for this purpose.

This is something that we take very seriously. To read more, please view our email and antispam policy here.

     If you believe that you have started receiving spam emails from third party companies after joining CashBack Giver, then please be assured that this is either coincidental, or is not due to input from us in any way. It could be that your PC has become a victim of malware or spyware which can detect you inputting your email address into websites when registering or logging in. Our website and mobile pages where you enter this information are encrypted for transmission from your browser to our servers, however spyware on your device can have access to all the keys you press on your keyboard. We would strongly suggest that you use a reputable antimalware/spyware/virus checker and change your CashBack Giver password.

     Another thing to consider is that some ‘spammers’ will simply try to guess valid email addresses by using common names and email prefixes, combined with common domain names, so it is perhaps worth using an address that may be hard for them to replicate.

If you are receiving genuine CashBack Giver emails and wish to opt-out of any of these, then once you are logged in you can do so here. 

If you are receiving emails appearing to be from CashBack Giver but you suspect are not genuine, then please submit a support ticket.

18. Why do I keep being asked to log in when I am using my account?

We have noticed that some members like to use the ‘Remember Me’ function and auto-log in to their CahsBack Giver account.

     To enhance the security of the sensitive personal information on your My Account, Customer Care and Pay-out pages we now ask you to use your log-in email and password before accessing this information for the first time during a new browsing session.

     This change offers an extra level of protection for members who usually stay logged into their account, so that if anyone else has access to your computer your security cannot be compromised.

If you do not use auto-log in, then you will not be affected by this change.

For more information, please visit our Blog.

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